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Coronavirus (COVID-19)


Customer Information


Customer Information: Coronavirus (COVID-19)

To help mitigate the spread of the COVID-19 virus, thyssenkrupp Elevator has instructed its U.S. and Canadian employees who have the ability to work from home to do so for the time-being. At this time, our offices will remain open with only the essential staff needed to keep fundamental operations running. This directive does not include our employees who manufacture, install and maintain elevators. As an essential service provider in the critical infrastructure sector of the United States as defined by the U.S. Department of Homeland Security Cybersecurity & Infrastructure Security Agency, we fully recognize and appreciate our role as a trusted service provider. We remain committed to fulfilling our obligations to our customers while supporting the needs of our employees.

Because our priorities remain rooted in health and safety, in addition to the work-from-home directive, we are also adhering to CDC guidelines and implementing critical social-distancing practices. This includes restricting business travel, ceasing all in-person meetings and temporarily suspending the requirement of customer signatures for our service technicians.

In the reality of today’s world, we recognize that the flow of information from our health organizations and governmental entities play a critical role in everyone’s decision making. We will continue to actively monitor those sources and update our policies and procedures accordingly. In the meantime, we encourage you to regularly check back here for updates.

Finally, while the current situation is truly out of anyone’s control, we will continue to support our employees while working to minimize any inconvenience to our customers. We greatly appreciate everyone’s patience and understanding and stay safe.

[Status: April 21, 2020, 09:55 a.m., subject to change without notice]

Monitor your elevators from any location

MAX Plus 90-day offer

To help customers manage their buildings while practicing social distancing, we’re offering the first three months of MAX Plus at no charge (and waiving the $249 activation fee).

You’ll get:

  • Real-time notifications through our mobile app or email when your equipment shuts down
  • Instant access to your equipment status through our redesigned online Customer Portal
  • The ability to quickly place service requests with the touch of a button
  • Access to elevator performance data, helping you make smarter building management decisions and answer tenant inquiries

For thyssenkrupp customers with MAX installed on your elevators, MAX Plus is part of our new MAX Digital Services packages and normally costs $10 per month.

Start MAX Plus now!

Escalator handrail UV disinfection unit

Touched by every passenger, escalator handrails are high-risk surfaces for germ transmission. To keep your handrails disinfected without manually applying chemicals, thyssenkrupp is offering the HoldSafeTM Handrail UV Disinfection Unit from PürHealth.

Available for any escalator, these safety-certified units:

  • Use UV light to continuously eliminate over 98% of viruses, germs and bacteria from handrails
  • Are attached to escalator balustrades in an attractive and unobtrusive location (no wiring required)
  • Self-generate their own power from your handrail’s rotation

We’re ready to install these simple, smart and effective devices on your escalator handrails.

Contact me about this product!