thyssenkrupp Elevator supports the efforts to prevent the spread of Coronavirus (COVID-19). We do this by applying strict internal safety and hygiene measures in line with the recommendations of the World Health Organization (WHO) and the applicable provisions of government authorities, as well as organizational measures to ensure the special protection of our employees.
At the same time, as one of the world’s leading service providers, we have a responsibility to ensure ongoing mobility in buildings, especially for crucial infrastructures such as health and public facilities. We will continue to make every effort to ensure that our services remain fully available to all customers. We ask for your understanding in the event that delays occur due to official restrictions. Only the safety and health protection of our employees can guarantee the full continuation of our business activities.
[Status: March 23, 2020, 14:00, subject to change without notice]
Please understand that our service technicians are currently paying very close attention to compliance with hygiene and safety regulations at the work site and are applying these to a greater extent themselves. No activity is so urgent that it cannot be performed safely.
When confirming work reports, please pay special attention to hand hygiene, spatial distance and try to complete the process together with our employees without contact.
If you require services in exposed locations (health care facilities, retirement homes, etc.), we request that you instruct our staff on any new safety regulations and, if necessary, provide accompanying persons or protective equipment.
Also in the interest of the passengers, make sure that your systems are cleaned carefully - not only inside the elevator cabins, but also the landing controls, and the handrails of escalators.
Our technicians are instructed to strictly avoid interpersonal contact. Please excuse our staff for keeping their distance, as well as refraining from shaking hands and conducting small talk. Please also refrain from doing the same.
On behalf of all thyssenkrupp Elevator service technicians we would like to thank you for your support.