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Coronavirus (COVID-19)


Customer Information


Customer Information: Coronavirus (COVID-19)

To help mitigate the spread of the COVID-19 virus, thyssenkrupp Elevator has instructed its United States and Canadian employees who have the ability to work from home to do so for the time-being. At this time, our offices will remain open with only the essential staff needed to keep fundamental operations running. This directive does not include our employees who manufacture, install and maintain elevators. We fully recognize and appreciate our role as a trusted service provider. We remain committed to fulfilling our obligations to our customers while supporting the needs of our employees.

Because our priorities remain rooted in health and safety, in addition to the work-from-home directive, we are also adhering to CDC guidelines and implementing critical social-distancing practices. This includes restricting business travel, ceasing all in-person meetings and interviews and temporarily suspending the requirement of customer signatures for our service technicians.

In the reality of today’s world, we recognize that the flow of information from our health organizations and governmental entities play a critical role in everyone’s decision making. We will continue to actively monitor those sources and update our policies and procedures accordingly. In the meantime, we encourage you to regularly check back here for updates.

Finally, while the current situation is truly out of anyone’s control, we will continue to support our employees while working to minimize any inconvenience to our customers. We greatly appreciate everyone’s patience and understanding and stay safe.

[Status: April 17, 2020, 09:55 a.m., subject to change without notice]

Social Distancing Service for Destination-based Dispatching

Social distancing service - AGILE

thyssenkrupp has developed a Social Distancing Service with traffic monitoring for our AGILE and Destination Dispatching (DD) elevator systems.

Based on your needs, we change the dispatching software to limit the number of passengers assigned to each elevator car.

Learn more >

Social Distancing Service for conventional dispatching systems

social distancing for conventional dispatching

thyssenkrupp is offering Social Distancing Service with traffic monitoring for conventional dispatching on our traction TAC32T and TAC50-04 32-bit elevators as well as our hydraulic TAC32 elevators.

If your building only has two landings, we also designed a solution in which passengers don’t press a car call button to move to the next floor. This process now becomes automatic.

For traction elevators, learn more >

For hydraulic elevators, learn more >

Toe-To-Go (T2G) foot-activated elevator call buttons

Foot-activated elevator buttons

To help prevent COVID-19 transmission, we’re offering Toe-To-Go (T2G) foot-activated elevator call buttons by MAD Elevator Inc. Press your shoe on these hall or car station buttons to call the elevator or select your floor, and receive a hands-free elevator experience.

T2G’s are easily retrofitted to existing elevator installations and come in stainless steel or brass finishes. Tenants and building guests will appreciate the new touchless way of operating your elevators.

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Copper elevator buttons

Copper elevator buttons

To help prevent disease transmission in your elevators, thyssenkrupp is offering copper pushbuttons.

These naturally self-cleaning and vandal-resistant buttons are fitted with an untreated copper insert. Copper is being incorporated into healthcare facilities, educational institutions and mass transit to supplement infection control practices.

The buttons are easily retrofitted into existing elevators. No changes are needed to the contact and wiring. Tenants and building guests will appreciate your efforts to provide safer and cleaner elevators.

Learn more >

Escalator Handrail LED UV-C sterilization unit

Escalator handrail sterilization module

To meet the needs and challenges of the current situation, we’re offering the LED UV-C Handrail Sterilization for escalators and moving walks from EHC Global, Inc.

Installed in the interior of the escalator or moving walk, the module uses UV-C wavelengths to continuously eliminate microbes from the handrail surface. Studies have shown UV-C wavelengths to be effective against bacteria and viruses through penetrating their cells and damaging the DNA or RNA containing their genetic code.

The LED UV-C Handrail Sterilization solution is mounted internally. This eliminates risk of entrapment, damage from impact or vandalism and obstruction of ingress or egress access.

Learn more >