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Coronavirus (COVID-19)


Customer Information


Customer Information: Coronavirus (COVID-19)

To help mitigate the spread of the COVID-19 virus, thyssenkrupp Elevator has instructed its United States and Canadian employees who have the ability to work from home to do so for the time-being. At this time, our offices will remain open with only the essential staff needed to keep fundamental operations running. This directive does not include our employees who manufacture, install and maintain elevators. We fully recognize and appreciate our role as a trusted service provider. We remain committed to fulfilling our obligations to our customers while supporting the needs of our employees.

Because our priorities remain rooted in health and safety, in addition to the work-from-home directive, we are also adhering to CDC guidelines and implementing critical social-distancing practices. This includes restricting business travel, ceasing all in-person meetings and interviews and temporarily suspending the requirement of customer signatures for our service technicians.

In the reality of today’s world, we recognize that the flow of information from our health organizations and governmental entities play a critical role in everyone’s decision making. We will continue to actively monitor those sources and update our policies and procedures accordingly. In the meantime, we encourage you to regularly check back here for updates.

Finally, while the current situation is truly out of anyone’s control, we will continue to support our employees while working to minimize any inconvenience to our customers. We greatly appreciate everyone’s patience and understanding and stay safe.

[Status: April 17, 2020, 09:55 a.m., subject to change without notice]