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thyssenkrupp Elevator Technology | Marine & offshore applications

Service


Partnering with you for seamless airport operations

When you need to keep millions of people moving daily through your airport, avoiding equipment downtime is a top priority. While our products are designed for high reliability and low maintenance, machinery with moving parts needs periodic attention.

That’s why our highly qualified technicians are always there for you, whenever and wherever you need assistance. They’re supported by some of the industry’s top experts at our technical service centers. This global network means you can count on us, around the clock, to monitor, maintain and repair your airport equipment, regardless of make or type.

Maintenance: Cutting out the downtime

Maintenance: Cutting out the downtime

Our routine preventive inspections, corrective interventions and comprehensive cleaning services ensure maximum safety and equipment availability while reducing your total cost of ownership.

Whether you opt for our customized or standardized service and spares support, you can always count on our smart, stress-free and systematic maintenance to keep things moving seamlessly at your airport.

Operation services: Taking care of business

Maintenance: Cutting out the downtime

Our in-depth understanding of airports’ rigorous safety and operations regulations, together with our operation training and certification capabilities, translates into tangible time and cost savings for you.

From passenger boarding bridge docking and undocking, to ground support equipment connection and disconnection, we work to ensure that your operations run smoothly.

Customer support services: From asset design to obsolescence

Maintenance: Cutting out the downtime

As your customer support partner, we’ve got you covered. Our airport consultants are on hand to advise you on your aircraft stand designs. They’ll also help develop and optimize your standard operating procedures (SOPs) and assist with managing asset obsolescence.

In addition, we offer offsite and onsite on-call technical support as well as spare parts management and both extended warranty and full warranty services. Equipment repairs include components replacement and small upgrades.

Technical audits and safety inspections

Technical audits and safety inspections

Our experienced engineers are highly proficient at performing these maintenance audits as well as structural and condition inspections without disrupting your operations.

Our deep knowledge of passenger boarding bridges equips us to assess the current condition of your equipment and determine the proper actions to extend their lifecycle.

Training your crew

Training your crew

We offer customized training courses to give your crew the technical skills needed to work safely and responsibly on routine maintenance tasks.

Our services at a glance

  • 24/7 availability
  • Manufacturer-independent expertise
  • Adherence to the strictest airport safety regulations
  • Maintenance and operation services
  • All-inclusive customer support services

Smarter service

Resource management system

This advanced software solution matches equipment maintenance issues with our nearest expert technician, providing immediate emergency response and precise resolution times.

Third-party service

Experts in third-party maintenance, our team of brand specialist engineers are highly skilled at servicing airports’ legacy equipment.

Onsite facilities and gate services management

We provide onsite airport operations assistance, rapidly deploying the right technical support personnel.