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Daily press, 2004-07-28, 12:12 PM

First International Technical Services (ITS) for elevators in Asia

ThyssenKrupp Elevator improves service support

ThyssenKrupp Elevator (Asia) commenced operations of its ITS in newly built premises in Songjiang near Shanghai. The center is a world-class test, repair and support facility focusing on service business. The complex offers 800 sq. m of office space, research facilities and a 68 meter high test tower with four different shafts. The current staff of 17 qualified employees is led by Xiong Tan, who has over 22 years of international experience in the elevator industry. “ITS will help us to better service technically advanced installations in Asia. This will improve our customer satisfaction significantly,” says Tan.

In a state-of-the-art laboratory, technicians and dedicated field engineers receive expert training and build and test simulators for various equipment. Furthermore, the in-house training facility features ITS instructors to develop tools and conduct formal training programs for ThyssenKrupp Elevator technicians throughout Asia.

Together with the National Technical Services (NTS) in Dallas, USA, and the International Technical Services in the UK, the new Shanghai-based ITS is part of a global network. This will facilitate the exchange of information and improve the know-how of ThyssenKrupp Elevator technicians and service engineers in the different countries.

With around 150 branches in China, Korea, Hong Kong, India, Malaysia, Singapore, Thailand and Vietnam, ThyssenKrupp Elevator is already a significant player in Asia. “The economic growth of Asia – and China in particular – is the driving force of our industry” says Helmut Mueller, Chief Executive Officer of ThyssenKrupp Elevator in Asia. “ITS will enable us to increase our service business.”

ThyssenKrupp Elevator is also committed to research and development, setting new benchmarks in the industry. TWIN, the most recent innovation of ThyssenKrupp Elevator, will be actively marketed in China. It is a sophisticated elevator system with two cabs – one arranged upon the other – in a single shaft. The two cabs are not connected to each other and can travel independently to different levels using the same guide rails. This translates into advantages including higher capacities and less construction volume. Taking for example a group of four conventional elevators – i.e. one elevator per shaft – 40% more passengers can move quickly from one level to the other while also adding 25% more available space. The TWIN elevator system has won several awards including the recent “Elevator World Project of the Year Award” by Elevator World magazine in January 2004.

ThyssenKrupp Elevator is the third-largest elevator company in the world and has a presence in more than 60 countries at over 800 locations. With over 30,000 employees, the company achieved sales of around 3.4 billion euros in the fiscal year to September 30, 2003. Capabilities include passenger and freight elevators, escalators and moving walks, stair and platform lifts, passenger boarding bridges as well as high-quality service for the entire product range.